REFUND & RETURN POLICY
We offer a 30-day global return policy, which means you have 30 days after receiving your item to request a return, regardless of your location worldwide.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@tylixo.com. Please note that approved returns will need to be sent to our processing facility at: 5112 41ST AVE, APT 205, HYATTSVILLE MD 20781, United States.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contact@tylixo.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately at contact@tylixo.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
International Shipping & Return Costs
Because we ship globally, please note that original shipping fees are non-refundable. For international returns, the customer is responsible for all return shipping costs, including any potential customs duties or taxes associated with sending the item back to our facility at 5112 41ST AVE, APT 205, HYATTSVILLE MD 20781, United States, unless the item was damaged upon arrival or we made an error in your order.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance items or gift cards.
Customs, Duties, and Taxes
For international orders, your local customs authority may charge import duties and taxes. These charges are the sole responsibility of the customer. If a package is returned to us because the customer refused to pay local customs fees, a refund will not be issued.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds Processing
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@tylixo.com.